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Refund, Cancellation, and Rescheduling Policy for The Homestead Nottawa

 

Effective Date: October 2024

 

At The Homestead Nottawa,At The Homestead Nottawa, your booking is a spot reserved only for your dog. A late cancellation or change leaves an empty spot and a missed opportunity for us to fill with another dog. We understand that plans can change, so we aim to be flexible and maintain the integrity of our scheduling to ensure the best possible service for all our clients. As such, we have our policy regarding cancellations, rescheduling, and refunds of services that we ask all clients to review. You agree to these terms when booking services with The Homestead Nottawa. We appreciate your cooperation.


 

1. Cancellation and Rescheduling Policy

24 Hours' Notice:

  • We require at least 24 hours' notice prior to your scheduled service for any cancellations or rescheduling of your

booking. With at least 24 hours' notice, you will not be charged any fees, and we will gladly refund any deposit already paid or reschedule your appointment without penalty.

 

Less Than 24 Hours' Notice:

  • If you request to cancel or reschedule your appointment with less than 24 hours' notice prior to your scheduled service, you will be charged the full fee associated with the service booked. This fee is non-refundable and non-transferable.

 

2. No-Show Policy

  • If you fail to show up for your scheduled appointment without providing any notice, you will be charged the full fee for the service.

 

3. Refund Policy

Eligible Refunds:

  • Refunds will only be issued for cancellations or rescheduling made with at least 24 hours' notice prior to the scheduled service. If you meet this requirement, you are eligible for a full refund of any payments made in advance for the service. We will credit the refund within 5-7 business days to the original payment method used at the time of booking.

 

Non-Refundable Fees:

  • Any cancellations or rescheduling made within less than 24 hours of the scheduled service will not be eligible for a refund.

 

4. How to Cancel or Reschedule

  • You may cancel your scheduled appointment in your account through our online portal.

 

  • To reschedule a service, please contact us via:

Phone: 705-500-4142

Email: reception@thehomesteadnottawa.com

 

5. Last-Minute Requests to Extend Booking

  • If, due to unforeseen circumstances out of your control, you need to extend your booking while your dog is already in our care, please call us immediately at 705-500-4142 to see if we can accommodate your request. Additional fees may apply.

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